🎲DrawsUpdated 10 months ago

Winners for the draw are selected 24-48 hours after the draw closes, ensuring a fair and efficient process. Only draw winners will be charged, and upon winning, you'll receive an email confirmation with a unique order number, making your victory official. In the event of a declined payment by your bank, your draw entry unfortunately becomes invalid. Please note that no invoices will be issued before or after the draw, maintaining simplicity in our process. While we strive to accommodate cancellation requests, it's important to understand that submission doesn't guarantee cancellation as all draw entries are final sale. Sizes cannot be altered once submitted, so it's advisable to double-check your entry to ensure accuracy.

Your attention to detail is appreciated, particularly regarding the accuracy of your address during draw entry. While we make efforts to rectify any errors, we cannot guarantee corrections, underscoring the importance of accuracy prior to purchase. To maintain security and integrity, we're unable to modify shipping addresses post-shipment, shipping exclusively to the address provided during entry. For your convenience, we recommend utilizing FedEx Delivery Manager service if you anticipate being unavailable during delivery, ensuring a smooth receipt process.

Your participation in the draw implies your agreement to be charged for the item's cost, inclusive of taxes and shipping. Additionally, it's crucial to note that draw entries are specific to the respective platforms, including but not limited to APB, or A Ma Maniére. Multiple entries across platforms may increase your chances of winning but also entail potential selection in each draw. All draw entries are meticulously processed through the EQL platform, ensuring transparency and reliability.

For any inquiries or assistance, our dedicated customer service team at EQL can be reached at [email protected]. While we strive to provide flexibility, we are unable to cancel your draw entry for you once submitted. However, should you need to cancel an entry, simply return to the entry page and log in to your account to access the 'Cancel my entry' link, provided the launch is still open. Once a win is allocated, the product becomes unavailable to other customers, as per our terms and conditions, reinforcing the integrity of our draw system. Your trust and participation are valued, and we remain committed to delivering a seamless and rewarding experience for all participants.