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Social Status

Return Shipping

Returns Guidelines & Exclusions

Exchange Guidelines & Exclusions

Return Processing

Exchange Processing

Restocking Fee

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Domestic Returns

International Returns

How to Return & Exchange an Item

🔁Returns & Exchanges

Terms & Conditions

Social Status Customer Service

📑Terms & Conditions

Shipping

International Shipping

🚚Shipping

🗃️Special Projects

🎲Draws

📦Order Processing

💵Late or Missing Refunds

The updated Terms and Conditions are effective as of May 7, 2024. Social Status reserves the right to change or adjust these terms at any point in time.

At Social Status, we strive to provide a seamless shipping experience for our valued customers. All orders are shipped exclusively via FedEx, catering to both domestic and international destinations.

We reserve the right to revise, discontinue, or cancel any product or order related to special projects without prior notice. This includes reasons like invalid or incomplete payment or shipping information, stock issues, inaccuracies, and violations

We reserve the right to revise, discontinue, or cancel any product or order related to special projects without prior notice. This includes reasons like invalid or incomplete payment or shipping information, stock issues, inaccuracies, and violations of our Terms and Conditions.All sales for special project items are final except for return requests due to our errors. If you receive defective, damaged, or incorrect items, contact our customer service team at&#xA0;<a href="mailto:info@socialstatuspgh.com" style="text-decoration:none;">info@socialstatuspgh.com</a>. Returns must be approved by our team before a refund is issued. Exchanges are not available due to product availability; refunds will be processed to the original payment method.Once an order for a special project is placed, we cannot modify size information, so please confirm your size before completing your purchase. Orders typically take up to 10 business days to process and ship, with potential delays during high order volume or holidays. You&#x2019;ll receive a shipping confirmation email with a tracking number once your order is shipped.Prices for special project items on our website exclude taxes, which may be added at checkout or when your entry is processed based on your state. We are not responsible for tax determinations or changes.All special project orders are shipped via FedEx. We do not offer in-store pickup or ship to PO boxes, and expedited shipping is unavailable. Ensure your shipping address is correct, as we cannot modify it post-order. Invalid addresses will result in order cancellation.We aim to ship special project orders within 5 business days, but processing times may extend to 10 business days during high order volume or holidays. Delivery times are estimates and may take up to 30 days due to delays. If you don&#x2019;t receive a tracking number within 10 business days, you are eligible for a refund of the shipping cost. Tracking information may take 24-48 hours to update.International shipping for special projects is available to most countries, though restrictions may apply. Duties and taxes for international orders are the recipient&#x2019;s responsibility. Customs policies vary, and we cannot alter product details affecting duties or taxes.Once shipped, we cannot change or intercept shipping addresses, but you can use FedEx Delivery Manager to reschedule delivery or arrange pickup. If your package is lost, stolen, or damaged, contact us within 24 hours of delivery to address the issue.&#xA0;All sales of special project items are final except for errors on our part.&#xA0;Refunds are issued only after the item is returned and inspected. To return an item, contact customer service within 24 hours of delivery.&#xA0;Returned items must be unworn, undamaged, and in original condition. Damaged packaging does not qualify for a full refund. Approved returns will be refunded to the original payment method. We provide a prepaid return shipping label, which must be used within 2 business days; otherwise, the return request will be canceled.Rejected or abandoned packages are considered final sale and non-refundable. Unauthorized special project returns will not be processed and will result in the return being disregarded.&#xA0;

Winners for the draw are selected 24-48 hours after the draw closes, ensuring a fair and efficient process. Only draw winners will be charged, and upon winning, you'll receive an email confirmation with a unique order number, making your victory offi

Winners for the draw are selected 24-48 hours after the draw closes, ensuring a fair and efficient process. Only draw winners will be charged, and upon winning, you&apos;ll receive an email confirmation with a unique order number, making your victory official. In the event of a declined payment by your bank, your draw entry unfortunately becomes invalid. Please note that no invoices will be issued before or after the draw, maintaining simplicity in our process. While we strive to accommodate cancellation requests, it&apos;s important to understand that submission doesn&apos;t guarantee cancellation as all draw entries are final sale. Sizes cannot be altered once submitted, so it&apos;s advisable to double-check your entry to ensure accuracy.Your attention to detail is appreciated, particularly regarding the accuracy of your address during draw entry. While we make efforts to rectify any errors, we cannot guarantee corrections, underscoring the importance of accuracy prior to purchase. To maintain security and integrity, we&apos;re unable to modify shipping addresses post-shipment, shipping exclusively to the address provided during entry. For your convenience, we recommend utilizing FedEx Delivery Manager service if you anticipate being unavailable during delivery, ensuring a smooth receipt process.Your participation in the draw implies your agreement to be charged for the item&apos;s cost, inclusive of taxes and shipping. Additionally, it&apos;s crucial to note that draw entries are specific to the respective platforms, including but not limited to APB, or A Ma Mani&#xE9;re. Multiple entries across platforms may increase your chances of winning but also entail potential selection in each draw. All draw entries are meticulously processed through the EQL platform, ensuring transparency and reliability.For any inquiries or assistance, our dedicated customer service team at EQL can be reached at support@eql.com. While we strive to provide flexibility, we are unable to cancel your draw entry for you once submitted. However, should you need to cancel an entry, simply return to the entry page and log in to your account to access the &apos;Cancel my entry&apos; link, provided the launch is still open. Once a win is allocated, the product becomes unavailable to other customers, as per our terms and conditions, reinforcing the integrity of our draw system. Your trust and participation are valued, and we remain committed to delivering a seamless and rewarding experience for all participants.

We understand that size accuracy is crucial for your order, and unfortunately, once an order is placed, we are unable to modify any size information associated with the items. Rest assured, upon receiving a confirmation email for your order, it signi

We understand that size accuracy is crucial for your order, and unfortunately, once an order is placed, we are unable to modify any size information associated with the items. Rest assured, upon receiving a confirmation email for your order, it signifies that we&apos;ve successfully received your order request. However, it&apos;s important to note that this confirmation doesn&apos;t indicate acceptance or shipment of your order, nor does it confirm the availability of the item/s.All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.In our commitment to maintaining transparency and fairness, we reserve the right, at our sole discretion and without prior notice, to refuse or cancel any order for various reasons. These reasons may include, but are not limited to, issues such as, invalid, incomplete, improper, or missing payment or shipping information, stock availability, limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, and violations of our Terms and Conditions,, among others. Additionally, we may require additional verification or information before accepting an order due to screening purposes.To ensure a smooth process, we kindly ask for your patience as we aim to process orders within 5 business days. In times of high order volume or during holidays, please note that shipping and processing times may be extended.&#xA0;Please note that our business days are Monday through Friday from 8:00 am to 4:00 pm EST, excluding weekends and federal holidays. While we strive to accommodate cancellation requests, it&apos;s important to understand that submission doesn&apos;t guarantee cancellation, so we advise careful consideration before making any purchases or entering our draws.Furthermore, prices displayed on the website excludes taxes. Depending on the state you reside in, taxes may be automatically added to your total at checkout. As we&apos;re not responsible for determining your state&apos;s sales taxes, we&apos;re unable to refund or make any changes to the taxes associated with your order.Lastly, we maintain the right, without liability or prior notice, to revise, discontinue, or cease the availability of any or all products or to cancel any order.

If you're awaiting a refund and it hasn't appeared yet, here's what you can do to check:. First, take a look at your online bank statement. Sometimes, refunds can take a little time to process, so it's worth checking there to see if it's been credite

If you&apos;re awaiting a refund and it hasn&apos;t appeared yet, here&apos;s what you can do to check:First, take a look at your online bank statement. Sometimes, refunds can take a little time to process, so it&apos;s worth checking there to see if it&apos;s been credited back to your account.If you still don&apos;t see the refund, don&apos;t worry. Get in touch with your financial institution; typically, it can take from 5 to 7 business days for the funds to return to your account from the time they are issued.In some cases, you might notice a charge on your account without receiving an order confirmation. If this happens, it means your order isn&apos;t being processed, and the charge is likely a pending one. In such instances, please allow 5 to 7 business days for the funds to be returned to your account.If you&apos;ve followed these steps and are still experiencing issues with your refund, please don&apos;t hesitate to reach out to us at&#xA0;<a href="mailto:info@apbstore.com" style=" text-decoration: none;">info@socialstatuspgh.com</a>&#xA0;or on our website via live chat during our business hours. We&apos;re here to help!

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