💵Late or Missing RefundsUpdated a year ago

If you're awaiting a refund and it hasn't appeared yet, here's what you can do to check:

First, take a look at your online bank statement. Sometimes, refunds can take a little time to process, so it's worth checking there to see if it's been credited back to your account.

If you still don't see the refund, don't worry. Get in touch with your financial institution; typically, it can take from 5 to 7 business days for the funds to return to your account from the time they are issued.

In some cases, you might notice a charge on your account without receiving an order confirmation. If this happens, it means your order isn't being processed, and the charge is likely a pending one. In such instances, please allow 5 to 7 business days for the funds to be returned to your account.

If you've followed these steps and are still experiencing issues with your refund, please don't hesitate to reach out to us at [email protected] or on our website via live chat during our business hours. We're here to help!