🗃️Special ProjectsUpdated 8 months ago

We reserve the right to revise, discontinue, or cancel any product or order related to special projects without prior notice. This includes reasons like invalid or incomplete payment or shipping information, stock issues, inaccuracies, and violations of our Terms and Conditions.

All sales for special project items are final except for return requests due to our errors. If you receive defective, damaged, or incorrect items, contact our customer service team at [email protected]. Returns must be approved by our team before a refund is issued. Exchanges are not available due to product availability; refunds will be processed to the original payment method.

Once an order for a special project is placed, we cannot modify size information, so please confirm your size before completing your purchase. Orders typically take up to 10 business days to process and ship, with potential delays during high order volume or holidays. You’ll receive a shipping confirmation email with a tracking number once your order is shipped.

Prices for special project items on our website exclude taxes, which may be added at checkout or when your entry is processed based on your state. We are not responsible for tax determinations or changes.

All special project orders are shipped via FedEx. We do not offer in-store pickup or ship to PO boxes, and expedited shipping is unavailable. Ensure your shipping address is correct, as we cannot modify it post-order. Invalid addresses will result in order cancellation.

We aim to ship special project orders within 5 business days, but processing times may extend to 10 business days during high order volume or holidays. Delivery times are estimates and may take up to 30 days due to delays. If you don’t receive a tracking number within 10 business days, you are eligible for a refund of the shipping cost. Tracking information may take 24-48 hours to update.

International shipping for special projects is available to most countries, though restrictions may apply. Duties and taxes for international orders are the recipient’s responsibility. Customs policies vary, and we cannot alter product details affecting duties or taxes.

Once shipped, we cannot change or intercept shipping addresses, but you can use FedEx Delivery Manager to reschedule delivery or arrange pickup. If your package is lost, stolen, or damaged, contact us within 24 hours of delivery to address the issue. 

All sales of special project items are final except for errors on our part. Refunds are issued only after the item is returned and inspected. To return an item, contact customer service within 24 hours of delivery. 

Returned items must be unworn, undamaged, and in original condition. Damaged packaging does not qualify for a full refund. Approved returns will be refunded to the original payment method. We provide a prepaid return shipping label, which must be used within 2 business days; otherwise, the return request will be canceled.

Rejected or abandoned packages are considered final sale and non-refundable. Unauthorized special project returns will not be processed and will result in the return being disregarded.